message360
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 13:01 PDT
Investigating - We are currently having issues with regards to the number purchase process both in the API and portal. Engineers are engaged and working to resolve the problem.
Aug 16, 12:54 PDT
Communications API ? Operational
Voice Operational
LongCode SMS Operational
Email Operational
Direct Mail Operational
Carrier Lookup Operational
Recordings Operational
Transcription Operational
InboundXML Operational
ShortCode SMS Operational
Account Management API ? Operational
Accounts Operational
Usage Operational
Phone Numbers Operational
message360 Portal ? Operational
API Explorer Operational
Logging Operational
Payment Gateway Operational
Account Management Operational
File Management Operational
Google Cloud Platform Google Cloud Storage Operational
AWS ec2-us-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
AVG. API RESPONSE TIME ?
Fetching
AVG. PORTAL RESPONSE TIME ?
Fetching
Past Incidents
Aug 16, 2017
Resolved - The Carrier has cleared the issue and we are seeing operations functioning optimally.
Aug 16, 10:06 PDT
Monitoring - We see all systems functioning as expected. We will continue to monitor and will provide updates as necessary or at 8:00 am PDT
Aug 15, 22:21 PDT
Investigating - Our internal systems have alerted us to some inbound numbers ringing busy.

Engineers have been notified and we are in communication with the affected carrier.
Aug 15, 17:55 PDT
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Completed - The scheduled maintenance has been completed.
Aug 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:01 PDT
Scheduled - We will be performing scheduled maintenance to apply some minor bug fixes and enhancements to message360.
We expect no downtime during this maintenance window.
Aug 11, 16:41 PDT
Aug 10, 2017
Resolved - This incident has been resolved.
Aug 10, 08:16 PDT
Monitoring - There are reports of queued outbound sms through one of our peering carriers. The numbers effected only pertain to this particular carrier and do not effect all message360 numbers. The queued messages will be delivered to the mobile operators when the velocity thresholds reach normal levels. Please note, the velocity thresholds will be increased this evening to accommodate current and future sms velocities w/ this provider.
Aug 9, 14:43 PDT
Aug 9, 2017
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 PDT
Scheduled - We will be performing scheduled maintenance to apply some minor bug fixes and enhancements to message360.
We expect no downtime during this maintenance window.
Aug 9, 18:14 PDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017
Completed - The scheduled maintenance has been completed.
Aug 4, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:01 PDT
Scheduled - v3 Scheduled Maintenance for the Message360 API and Portal

Key Items are:
1. BETA - Ringless Voicemail API
2. BETA - Ringless Voicemail Documentation and Guidelines
Aug 3, 20:25 PDT
Aug 2, 2017

No incidents reported.